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Recent Posts
- The Social Side of IT Service Delivery Nimsoft Reviews VMware’s New Strides
- Systems Management: Servicing the Cloud
- How Hosting Providers Can Deliver Value-Added Services with Website Monitoring
- Service Desks that Scale Your Business: Leveraging Analytics
- Service Desks that Scale Your Business: Building Process Consistency and Configurability
Archives
Author Archives: Ken Vanderweel
How Hosting Providers Can Deliver Value-Added Services with Website Monitoring
window.location = “http://blog.nimsoft.com/2011/how-hosting-providers-can-deliver-value-added-services-with-website-monitoring/” For years, hosting providers like Rackspace, 1&1, and OpSource, have enjoyed successful businesses, building and maintaining numerous data centers that are used to host clients’ websites and software-as-a-service (SaaS) applications. Hosting providers let their clients offload much … Continue reading
Service Desks that Scale Your Business: Leveraging Analytics
window.location = “http://blog.nimsoft.com/2011/service-desks-that-scale-your-business-leveraging-analytics/” The service desk is a focal point for much of a service provider’s operations. As a result, harnessing the information that gets collected in this platform can be a highly effective way to realize a host of … Continue reading
Service Desks that Scale Your Business: Building Process Consistency and Configurability
window.location = “http://blog.nimsoft.com/2011/service-desks-that-scale-your-business-building-process-consistency-and-configurability/” To scale, MSPs need to achieve consistency in service delivery and in operations. Having the right processes in place is essential in this endeavor, and the service desk can play a major role in how successful MSPs … Continue reading
Establishing Shared Services: Leveraging the Service Desk to be a Profit Multiplier
window.location = “http://blog.nimsoft.com/2011/establishing-shared-services-leveraging-the-service-desk-to-be-a-profit-multiplier/” Fundamental to any MSP’s core business model is their ability to offer economics that appeal to a prospective customer. This means offering value-added services more cost effectively than that business could with its own resources. To do … Continue reading
Delivering Self-Service Access to Your Service Desk: How You and Your Customers Profit
window.location = “http://blog.nimsoft.com/2011/delivering-self-service-access-to-your-service-desk-how-you-and-your-customers-profit/ A strong service desk can bring value to internal operations, and it can deliver differentiation in the market place. Therefore, it’s not overstating matters to say the service desk plays a very pivotal role in the MSP’s … Continue reading
5 Keys to Changing your Remote Monitoring and Management Tool
In the last post I shared six indicators that suggest it might be time to switch your Remote Monitoring and Management (RMM) tool. So what if the answer is yes? What if indicators point to the need for a different … Continue reading
How to Know When It’s Time to Make the RMM Switch – 6 Indicators
window.location = “http://blog.nimsoft.com/2011/how-to-know-when-it’s-time-to-make-the-rmm-switch-–-6-indicators/” There are a lot of critical decisions an MSP leader needs to make, decisions that can have far reaching, bottom-line consequences. One of the most critical has to do with remote monitoring and management (RMM) platforms. Specifically, … Continue reading
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SAS-70 is Dead. Long Live SSAE 16.http://mspblog.nimsoft.com/sas-70-is-dead-long-live-ssae-16/
window.location = “http://blog.nimsoft.com/2011/sas-70-is-dead-long-live-ssae-16/” Tom Wojcinski runs the SAS-70 practice at Baker Tilly. We have SAS-70 history. Tom auditor. Me “victim”. After several of those, I still like the guy. I Skyped Tom to find out more about the shift from … Continue reading
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